Front of House Manager- Coastal Orange Beach
Orange Beach, AL
Full Time
Coastal Orange Beach
Manager/Supervisor
Position Summary
The Front-of-the-House Manager is responsible for leading all front-of-house operations during high-volume service while ensuring an exceptional guest experience, strong team performance, and alignment with company profitability and service standards. This role requires a hands-on leader who thrives in fast-paced, high-energy environments, can make real-time decisions under pressure, and leads from the floor to drive both guest satisfaction and team accountability.
Key Responsibilities
Core Skills & Competencies
Required Experience
Work Environment & Physical Requirements
What Success Looks Like in This Role
Salary- Starting at $60,000 + Quarterly Bonus
The Front-of-the-House Manager is responsible for leading all front-of-house operations during high-volume service while ensuring an exceptional guest experience, strong team performance, and alignment with company profitability and service standards. This role requires a hands-on leader who thrives in fast-paced, high-energy environments, can make real-time decisions under pressure, and leads from the floor to drive both guest satisfaction and team accountability.
- Lead and actively manage all front-of-house operations during service, ensuring smooth execution and exceptional guest experiences
- Maintain a strong floor presence, continuously observing service flow, guest interactions, and team performance
- Handle guest concerns and conflict resolution, including high-pressure and alcohol-related situations, with professionalism and sound judgment
- Create and manage front-of-house schedules based on business needs and labor goals
- Ensure all team members follow company policies, service standards, and safety/sanitation procedures
- Coach, develop, and hold team members accountable for performance and behavior
- Partner with the General Manager on recruiting, hiring, and onboarding front-of-house staff
- Complete daily administrative tasks, reporting, and operational follow-up
- Identify operational challenges and take initiative to resolve issues quickly and effectively
- Strong leadership and team management skills
- Ability to remain calm, focused, and effective in high-pressure situations
- Excellent communication and interpersonal skills with both guests and staff
- Strong decision-making and problem-solving abilities and ability to handle guest complaints and conflict independently
- High level of organization and attention to detail
- Commitment to maintaining a clean, professional, and high-energy work environment
- Ability to work nights, weekends, and holidays as required
- 3–5 years of experience as a Front-of-the-House Manager in a full-service restaurant
- Proven experience working in an extremely high-volume environment
- Experience directly supervising and leading front-of-house teams
- ServeSafe Manager Certification (or ability to obtain)
- Intermediate computer and scheduling system knowledge
Work Environment & Physical Requirements
- Ability to stand and walk for extended periods of time
- Ability to lift and carry up to 35 pounds regularly and up to 50 pounds occasionally
- Ability to bend, stoop, and move throughout the restaurant as needed
- Successfully leads shifts in a high-volume restaurant environment
- Manages and directs 30+ front-of-house team members per shift
- Maintains strong guest satisfaction by resolving issues quickly and professionally
- Balances service standards, labor efficiency, and operational flow during peak business hours
- Demonstrates the ability to make independent decisions under pressure without constant oversight
- Builds and maintains a high-performing, accountable team culture
Salary- Starting at $60,000 + Quarterly Bonus
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